Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,037 Reviews)
Rating breakdown 87,037 reviews
5 Stars
64,727
4 Stars
9,568
3 Stars
4,237
2 Stars
2,685
1 Star
5,820
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Should be free service
on March 31, 2026
Posted by: AnnaK56
from Missouri
This should be a free service. Ridiculous I paid $159 to file. I could I took it somewhere
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Forced Online
on March 31, 2026
Posted by: Pokerdice74
from 15 South Pl
Forcing people to upgrade to windows 11 or file online seems way out of line and will probably look at other options for doing taxes next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Chat fee
on March 31, 2026
Posted by: darren l
from indiana
when i attempted to obtain expert chat support for a question i was advised of an $150.00 fee for consultation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy!
on March 31, 2026
Posted by: RickC777
from CT
Very easy to use and and everything is laid out clearly
Response from turbotax.intuit.comBy TurboTax Care Team, April 2, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
awful interface, I'd rather be hit in the head
on March 31, 2026
Posted by: Rustypaws
from Illinios
Kept sending me back to sections I'd already completed. I've used turbo tax in the past and is wasn't my favorite but omg they somehow got way worse. I'm not using this next year, there has to be a better option.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax could do much better
on March 31, 2026
Posted by: jnring
from Florida
Way too complicated for brand new married filing jointly. Does not make the process intuitive at all. Also made me jump through so many hoops at the end to E-File it.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I'M VERY GRATEFUL FOR YOUR SERVICES
on March 31, 2026
Posted by: MARIATMAR
from ILLINOIS
VERY FIRST TIME I FILE TAXES BY MYSELF, SO THE GUIDANCE WAS VERY GOOD AND NEEDED. THOUGH I DIDN'T THINK THAT THE FEES WOULD BE THAT HIGH. I WAS JUST EXPECTING TO GET SOME POSITIVE NUMBERS, BUT STILL WILL HAVE TO PAY. STILL, VERY GRATEFUL WITH YOUR SERVICES.
Response from turbotax.intuit.comBy TurboTax Care Team, April 3, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Slow
on March 31, 2026
Posted by: Annoyedpookie
from TN
Slow and kept logging me out. Too slow and time consuming if I have to file myself.
Written by a customer while visiting turbotax.intuit.com