Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,039 Reviews)
Rating breakdown 87,039 reviews
5 Stars
64,729
4 Stars
9,568
3 Stars
4,237
2 Stars
2,685
1 Star
5,820
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax will make the process tolerable
on March 31, 2026
Posted by: JonP77586
from Texas
TurboTax made an otherwise unpleasant experience tolerable and relatively easy.
Response from turbotax.intuit.comBy TurboTax Care Team, April 8, 2026
We know how much weight is off your shoulders now that your filing is finished. Thank you for letting us help you get there! Your feedback is incredibly helpful as we work to make next year even easier for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Disappointed $69 Fee
on March 31, 2026
Posted by: PHoll
from Maryland
I'm not sure why I was charged the $69.00 for Federal cause I thought it was free?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great!
on March 31, 2026
Posted by: Brett522
from Illinois
Easy to pull in W2 and previous year information!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thorough, but time consuming
on March 31, 2026
Posted by: Cricket904
from NJ
Turbo Tax seems to be very thorough even though I have a very simple return.
Because of this it took longer to prepare the return than it would otherwise.
Because of this it took longer to prepare the return than it would otherwise.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is evil
on March 31, 2026
Posted by: NunyaBusiness1234
from NM
We should have the Australian tax system. The fact that having an HSA means I'm forced to pay turbotax $60 ish bucks is highway robbery. Tax preparation industry in general should be illegal.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
good
on March 31, 2026
Posted by: TASMMS
from AZ
i think the price is a little high but the experience was good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful and informative
on March 31, 2026
Posted by: Ishaw26
from Arizona
The system is helpful and guides you through the tax process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 7, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So User-Friendly!
on March 31, 2026
Posted by: hanwheels
from Florida
This process with Turbo-Tax was amazing and so user-friendly. It took me about an hour and a half because I needed to do some research, but I feel very confident filing taxes myself from now on.
Written by a customer while visiting turbotax.intuit.com