Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,109 Reviews)
Rating breakdown 87,109 reviews
5 Stars
64,747
4 Stars
9,575
3 Stars
4,242
2 Stars
2,695
1 Star
5,850
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
So easy and fast
on March 31, 2026
Posted by: Jaydebell
from South Dakota
With ever guide it was so easy to s very satisfied.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 31, 2026
Posted by: Litzi
from New mexico
It was great, I was walked through everything. Even when there were mess ups
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too difficult to follow and terribly redundant.
on March 31, 2026
Posted by: Herb 36
from Texas TX
Totally awful!!!!! What happened Basic Turbo Tax?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is just expensive, not helpful.
on March 31, 2026
Posted by: NoNicknameB45
from wa
Poor explanation of questions led to a serious error.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
fees not brought up til the end
on March 31, 2026
Posted by: emilys98
from North Carolina
wouldve been nice to know i would be paying almost $200 in fees for turbotax at the beginning after thinking i was doing this on my own.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertising
on March 31, 2026
Posted by: Rnrr4
from New York
It markets itself as free and you still have to pay for everything which is not appreciated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very fast and easy
on March 31, 2026
Posted by: Jesse762
from New Mexico
Very fast and easy very helpful got it done before 3-31 and didn’t charge much
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too expensive
on March 31, 2026
Posted by: MulNn
from Maine
far too expensive, way too pushy on upsells, and hides free options
Written by a customer while visiting turbotax.intuit.com