Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,137 Reviews)
Rating breakdown 87,137 reviews
5 Stars
64,756
4 Stars
9,579
3 Stars
4,242
2 Stars
2,700
1 Star
5,860
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Look out for hidden fees disguised as discounts
on March 30, 2026
Posted by: JerilynnLioi
from Florida
I did not like the fact that you are trying to upsell me. You make fees difficult to understand and I had to turn to an AI bot to help me avoid extra fees. I almost got sucked in....twice. You offer some services that appear to be the only cost I'll be charged, or worse, a discounted fee (that's the price to have the cost of your service deducted from my return). It's not on the up and up, and not cool. I appreciate your service, but not the snakey way you try to capture more fees.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax to the rescue
on March 30, 2026
Posted by: ElBopo138
from New York
It was accurate and it was able to populate screens with my saved 2024 tax return data. It was fairly easy to follow th guidance the online Fed/NYS version provided. Some screens were not easy to find like how to record the cost of the 2025 online version of the TurboTax deluxe version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
lara
on March 30, 2026
Posted by: sophia lollie
from oklahoma
I've filed with turbo tax for several years now. I procrastinated this year which cost me but I'm still so grateful for this very simple app that has allowed me to check this very important item off of my "to do" list!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trubo tax sucks
on March 30, 2026
Posted by: tubosucks
from us
I will never use tubro tax again, could not look at forms to confirm info, not use friendly anymore.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Last year for Turbo Tax!
on March 30, 2026
Posted by: JLJenkins
from Pennsylvania
Turbo tax was very easy to use and would normally recommend, however, this year was I disappointed.
Normally I am able to delete my state tax prior to submission because my state has a free filing system. This year I had to pay first and was not given the option to delete the state tax forms. So, I was forced to pay for a service that I did not need because I filed with my state 2 weeks ago. What a way to make extra money off of unsuspecting consumers Turbo Tax. This may be my last year using this system
Normally I am able to delete my state tax prior to submission because my state has a free filing system. This year I had to pay first and was not given the option to delete the state tax forms. So, I was forced to pay for a service that I did not need because I filed with my state 2 weeks ago. What a way to make extra money off of unsuspecting consumers Turbo Tax. This may be my last year using this system
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scammy
on March 30, 2026
Posted by: Kim5273
from California
Thought I was filing for free and ended up with a $128 charge. Yes it's easy, but I think I'll find another option for next year.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Not for seniors who have over $1500 in interest
on March 30, 2026
Posted by: Senior36
from Does it matter?
We are seniors. To have charged us $69 because you had to generate a Schedule A is absolute greed. I could see a charge of $10. that would have been acceptable but not a charge of $69. I will not recommend your service to my senior friends. Most of us are paying extraordinary high real estate taxes, high homeowners/auto insurance and high medical costs. It's why we try to file without charge. One extra piece of paper-$69. How do you people sleep at night?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
adding on for no nothing
on March 30, 2026
Posted by: butts1
from Florida
you added on deluxe for no reason and not my CHOICE, thanks for that one. Till next year
Written by a customer while visiting turbotax.intuit.com