Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,144 Reviews)
Rating breakdown 87,144 reviews
5 Stars
64,760
4 Stars
9,581
3 Stars
4,242
2 Stars
2,700
1 Star
5,861
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbo Tax is tedious
on March 30, 2026
Posted by: KDJay
from CA
This tool spends way too much effort trying to get me to upgrade. Also when it came to the solar panel/battery credit, it did a poor job of telling me if I qualified or not. It was talking about solar electricity cost, which I have if I'm leasing or have a power purchase agreement. But that's the wrong criteria. ChatGPT told me I didn't qualify in no uncertain terms.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
how
on March 30, 2026
Posted by: kill bob
from california
you guys lie about completion time said 58 minutes. took 3 hours you should pay me. recommend tax slayer not you clowns.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is disgusting.
on March 30, 2026
Posted by: OutragedUser
from Colorado
This system is predicated on people being ignorant to their tax implications. Frankly I wouldn't have even used your systems if I was made more aware earlier that there were other options to file my taxes for much lower cost. But you like it that way, and that is the problem. Whatever poor quality assurance person has to read this is not the target of my ire. It's the C-suite executive big wigs that I take umbrage with. Rest assured I will do my best to never use your product lines again, and I will be urging everyone I know to never use your products either. Pathetic.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Greedy
on March 30, 2026
Posted by: S010
from NC
For the low low low price of $128.00 I can do the standard deduction with the simple addition of a 401k plan deduction. Not only overpriced, but deceptive in nature with the software continually forcing you to pay more.On the up side, it does make things easier. Processing info is slow. I will just be doing my taxes long form next year. It doesn't make since to be paying this much for something so simple.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Trust Turbo Tax each year
on March 30, 2026
Posted by: Timpanogas
from MD
Have confidence in Turbo Tax to be thorough in asking me for information that is needed and/or can help me fill out the forms accurately. Appreciate the tracking feature too.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
25
on March 30, 2026
Posted by: us25
from Texas
adequate, not overly easy to get help iiiiiiiiiiii
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Continues to Make Life Easier
on March 30, 2026
Posted by: Peace to everyone
from Ca
Easy to understand and use. It has been like this for years which is the main reason why I continue to use Turbo Tax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not using next year
on March 30, 2026
Posted by: donald2222
from indiana
very different from past years not user friendly, don't like having to use your bank and being charged extra without knowing why unable to figure out how to file without agreing
Written by a customer while visiting turbotax.intuit.com