Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,163 Reviews)
Rating breakdown 87,163 reviews
5 Stars
64,767
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,864
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
It Was So Easy!
on March 29, 2026
Posted by: Erika1398
from NY
First timer here & it was easy and I felt like I had a lot of options for help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
issue this year
on March 29, 2026
Posted by: Elizab01
from foreign country
For some reason, Turbo Tax did not find my tax declaration from last year, so I had to re-enter all of the information. It has worked for all previous years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very good!
on March 29, 2026
Posted by: Tao Fang
from New Hampshire, NH
Good! It helps me lot for the tax refund! I really enjoy it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great product!
on March 29, 2026
Posted by: Tina Y
from Georgia
It's a great product. I feel comfortable with my taxes after using this software.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
too many surveys
on March 29, 2026
Posted by: wyt1
from Kentucky
it all went well until you asked me to review your service at the end. i thought i was done with taxes, and now you are saying i have to do more work??!? dumb dumb dumb.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Eh
on March 29, 2026
Posted by: Matt TurboTax GURU
from new jersey
Took a while. paid for a review, was advised it was good, had to go back and change info on my return, because something was in fact not good. If im paying 200 dollars to do this and get it reviewed, whats the point if I still have to go back and make changes after the expert review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax Works!
on March 29, 2026
Posted by: sinktaxstuff
from California
I always use TurboTax as my situation isn't complicated. Very easy to use, have used it for 15 years
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax made this easy
on March 29, 2026
Posted by: Abbie777
from Florida
I hate taxes but this always makes it easy!!!!!!!!!
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com