Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,163 Reviews)
Rating breakdown 87,163 reviews
5 Stars
64,767
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,864
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is great!
on March 29, 2026
Posted by: EvenSteven61
from 7716 N 110th Lane
Easy to follow step-by-step instructions with refund directly sent to bank account...
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on March 29, 2026
Posted by: MST31
from Indiana
The software was easy to use, and it guided me through the process step by step.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple and Straightforward
on March 29, 2026
Posted by: Nick Name 99
from WI
The process to file my taxes was very easy and the help I received from the expert CPA over the phone was excellent as well!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
It’s rewarding to hear that experts met your expectations for professional support. Thank you for trusting our tax experts to help you get your taxes done right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Stop Pushing add-on features
on March 29, 2026
Posted by: Tax Payer 042025
from Texas
Too many prompts and pressures to add features I don't want or need like "MAX Defense". I've used TurboTax for over a decade and this will probably be my last year. Would happily pay someone else more money for a lower-pressure experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy
on March 29, 2026
Posted by: Zach11726
from Des Moines, IA
Great experience. It was very easy and not painful to get stuff taken care of.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is simple and easy
on March 29, 2026
Posted by: BridgetPro
from 534 Flowerdale Street
Very easy process, everything was explained simply when I asked questions
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Why was making payments needlessy complicated
on March 29, 2026
Posted by: Jason WHM
from TX
Pretty quick and painless to do yourself. However, this was the first time I had to file another state's tax return. The main thing was making the payment, since I owe, was needlessly confusing to the point I paid by the wrong method. I have always paid by using my bank account. They were pushing the file now, pay later which I didn't want. I had to back out of that and thought I was selecting credit for the other state income since it was so little. I ended up entering my bank info for the state return instead. So I ended up paying the state with my bank and credit card with my federal (which was much larger) instead of the other way around. I clicked submit and got an immediate notification on my phone of the payment for federal and got a service fee of of $53.16 for paying by credit card. Don't push the file, now pay later. Little miffed about that service fee. It also keeps asking to tack on additional services multiple times. If I didn't want it the first time, I'm not going to suddenly want it the next 3 times.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great!
on March 29, 2026
Posted by: Powana
from texas
Turbo Tax is very convenient. I like it! Highly recommend it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com