Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,163 Reviews)
Rating breakdown 87,163 reviews
5 Stars
64,767
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,864
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
NOT FREE FOR MILITARY
on March 29, 2026
Posted by: Isaac 331
from Arizona
I am a military member who wanted to file my taxes for free as advertised but I was charged $140 dollars despite me purposefully selecting the cheapest and non-expert including options.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS AWESOME
on March 29, 2026
Posted by: TRICKSTER2338
from NY
VERY EASY TO USE AND FOLLOW ALLONG TO THE STEP BY STEP GUIDE
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Needs to ask about IRA contributions!
on March 29, 2026
Posted by: Dave and Melanie
from Georgia GA
We contributed money to our IRA in 2025 but turbo tax didn't ask about that. Lots of questions about HSA but none about IRA. I had to search for where to put that information in. It made a significant difference in the tax due and I'm glad I knew to look for it. I also rolled over some IRA money and that wasn't explained very well, since it was a rollover and not actually withdrawing money. The whole process took me at least 3x longer than estimated to file, probably because it's my first time filing in a long time. But the end result was good and I'm sure I'll use turbo tax again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great but needs some improvement
on March 29, 2026
Posted by: Marleyt
from Florida
I've always used turbo tax and I like it but it needs some improvement in the area of dependents and how to remove one. I had to use assistance. Also it's tricky at the end when you have your order price, I needed assistance on how to downgrade, why does it suggest the most expensive when you are ready to pay? The chat assistance is great though!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Very good guidance.
on March 29, 2026
Posted by: SS1183
from Illinois
Very good guidance. Provided in a step-by-step format
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Not bad. Not awesome
on March 29, 2026
Posted by: Trfgcghu
from Oh
It's free unless you ave anything else besides your 1040.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Site.
on March 29, 2026
Posted by: Geeg25
from Oregon
Everything was very easy to understand and use. Would highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on March 29, 2026
Posted by: Sandybella
from MI
Easy to file ,very good guidance,Turbo Tax is awesome
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com