Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,164 Reviews)
Rating breakdown 87,164 reviews
5 Stars
64,768
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,864
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Added Fees are unnecessary
on March 29, 2026
Posted by: Surreeeeee
from Texas
I want to know why I pay $69 for the ability to put together all of my information, then have to pay another $40 to (according to the end of the process) pay for TurboTax. Isn't that what the $69 is for? I know it says at the total it's for some kind of banking fee. but that's not what it says, 1.) it says the $40 is for paying for the TurboTax and 2. I would be interested to know why it costs $40 for direct deposit services. It costs less than a digital workload than an actual PAPER check being written. So why is it more in this case?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
paying to not receive services
on March 29, 2026
Posted by: mikemikemike20042026
from texas
Nothing positive to say. I just file my taxes and move on. Crazy to pay for a service I do on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great for easy returns
on March 29, 2026
Posted by: WiSam
from Wi
Quick and efficient. Helpful when saving your documents from previous years.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Hild on Turrrbo....
on March 29, 2026
Posted by: Josh85000026
from Utah
Easy to use. Never done me wrong. I would recommend to anybody who has never done taxes. Easy to use forms.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No Problem
on March 29, 2026
Posted by: Taco Jim
from New Jersey
That was quick and easy. As long as you have all your documents ready to go, it's not a problem.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax
on March 29, 2026
Posted by: CPC0000
from FL
I use it but I find it confusing at times and I also don't want to spend any more money by bringing in "an expert". I liked it more when free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Filed
on March 29, 2026
Posted by: KDillman
from South Dakota
For the easy return it was quite expensive. Only W2 income....
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great tool!
on March 29, 2026
Posted by: Easy Peasy 1
from FK
very easy to use and file. walked me through the process step by step.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com