Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,171 Reviews)
Rating breakdown 87,171 reviews
5 Stars
64,771
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,868
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
SO EASY!
on March 28, 2026
Posted by: Teri Toothman
from ALASKA
I love how easy it is! Thank you!!
Happy customer!
Happy customer!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Terrible Experience with Turbo Tax
on March 28, 2026
Posted by: Tulipthomson
from SC
It was an absolutely awful experience that took me hours and should have taken a very short time. I had an uncomplicated tax return, and initially thought I would use my credit card to pay what I owed, but saw that there was a convenience fee to process on a card, and changed the payment for my taxes to direct debit from my bank account. However, every time I would attempt to submit efile, it would ask for my credit card information even though I had deleted it and entered my bank account information instead. It would not allow my to ever e-file with my bank account debit information, and I reached out to Turbotax support online and by phone. They were also of no assistance. So I finally had no choice but to reenter my credit card information to pay the taxes and complete the process. I will never use Turbo Tax again. I was not worth the $150 charge or the convenience charge to my card--it was anything but convenient.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax rip off. Charged more you than claimed
on March 28, 2026
Posted by: disagree
from WI
I agreed to pay $39 and when it processed my receipt it said I paid $167. If I do not get an explanation and refund, of $128 I will never use TurboTax again
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on March 28, 2026
Posted by: davethebrave321
from ohio
awesome. really liked how easy it was to navigate and Dayton was really helpful when reviewing my tax return.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on March 28, 2026
Posted by: Cheri_Kay
from Michigan, MI
Super easy and worth the minimal price. Chat with Yoli, tax expert, really helped with the city taxes. Thank you!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great resolution
on March 28, 2026
Posted by: Matt12343
from TX
Site is confusing and constantly tries to get you to go into a paid version, sometimes even tricking you. Samantha, the phone agent, was incredibly helpful and made the experience much better. Otherwise, we would have taken our business elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hard To Navagate
on March 28, 2026
Posted by: EHerbalist
from NH
Ive done a few years with turbo tax but this year it wastemst diffucult year . I dont know why but it was. The navagating was super had
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is fantastic
on March 28, 2026
Posted by: Amylu43
from WA
Makes filing so easy and carefree. This is my second time using turbo tax
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com