Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,173 Reviews)
Rating breakdown 87,173 reviews
5 Stars
64,772
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,869
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
confusing and shady charges
on March 28, 2026
Posted by: vicki1949
from texas
every year i have gotten a free return or low cost due to being 75 and low income, it gets very hard and confusing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Necessary
on March 28, 2026
Posted by: LBEA
from AL
Most easy experience and the AI is helpful. Thanks so very much.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great job TurboTax
on March 28, 2026
Posted by: Kellis2geese
from OH
Went well, advised me of rejection and helped fix it.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Difficult to get the discount
on March 28, 2026
Posted by: K Vaz
from Florida
Difficult to get the 20% friend referral discount.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is AWESOME!
on March 28, 2026
Posted by: Ethyl444
from TX
Very simple, very easy! I like being able to "learn more" about certain topics!
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best!!
on March 28, 2026
Posted by: Gu Boy 2025
from Texas
I have been using TurboTax for years and I love it! Simple and easy to use. I highly recommend it to everyone even if you don't know anything about taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Back to using Turbotax
on March 28, 2026
Posted by: Perry95
from Ga
I took a break from using Turbotax and went to a CPA for the past 3 years, but now I'm wondering why. This was such a smooth and easy process.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Welcome to TurboTax. We’re glad you made the move, and our priority is ensuring your filing experience is as seamless and stress-free as possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax
on March 28, 2026
Posted by: Benny1591
from NY
I liked using turbo tax, however, I don't understand why it was advertised as free, and cost $168
Written by a customer while visiting turbotax.intuit.com