Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,173 Reviews)
Rating breakdown 87,173 reviews
5 Stars
64,772
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,869
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
taxes25
on March 28, 2026
Posted by: cem14
from 18556 Queen Elizabeth Dr
it helped walk me through my taxes! When i was confused turbotax helped me find my documents
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
It’s great to know you found TurboTax so intuitive. We work hard to keep the interface clear and the questions simple so you can finish your taxes with confidence and speed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
New Steps
on March 28, 2026
Posted by: Aly1232
from New Mexico
It was easy to do my first ever joint filing. It was easy and efficient
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not the most straight forward
on March 28, 2026
Posted by: danielcox0428
from AZ
Had me re-answer questions a handful of times and didn't give me the option to not add "Do It Yourself Deluxe". Going for my refund on that.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Selling you products you don't need
on March 28, 2026
Posted by: Stephnjeff1
from VA
Turbo-Tax is very deceiving by assigning you a product you don't necessarily need then not providing an intuitive way to downgrade.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
LOVE TURBO TAX
on March 28, 2026
Posted by: LORIANNE 15
from 5815 Longford Road
Easy experience. LOVE THAT IT'S EASY AND SIMPLE TO USE.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTaz
on March 28, 2026
Posted by: katiej45756
from Tx
I like the question marks next to things that helped explain what I did not understand.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is so convenient
on March 28, 2026
Posted by: Mbrod
from Fl
I like being in the comfort of my home. Ive used turbo tax for years and never had had any issues.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
change on state ID experation date
on March 28, 2026
Posted by: Den Navy Guy
from Illinois
The only problem is the experation date on wife's state ID card is 99/99/9999 and your system won't allow this as a date
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com