Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,173 Reviews)
Rating breakdown 87,173 reviews
5 Stars
64,772
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,869
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Quick and easy!
on March 28, 2026
Posted by: TQOL
from Buckeystown, MD
Overall good experience for my 2nd year using TurboTax Online. The collection and use of data statements and confirmations are confusing and somewhat misleading. But everything else was quick and easy.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Goodbye Turbotax
on March 28, 2026
Posted by: DaPinkPrincess
from florida
"free" version is not free. Version nickel and dimes on everything, $35 to have a direct deposit but no option for a paper check? This will be my last year using Turbo Tax sadly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 28, 2026
Posted by: britt3678766
from Michigan
great thank turbo tax it a great sevice ........./
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Definitely Recommend TurboTax
on March 28, 2026
Posted by: Chubb1985
from Kentucky
Turbo Tax is extremely easy to navigate, very accurate and double checks everything for mistakes. They also check everything to get you the maximum refund.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
mom's review
on March 28, 2026
Posted by: Duke 53
from pa
Easy one hour filing for my 93 year old mom. thankfully she was organized, and all it cost her was lunch!
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on March 28, 2026
Posted by: JRB68
from PA
It was fairly easy to do just cost an arm and a leg to file
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fast and easy
on March 28, 2026
Posted by: anonymous77MD
from Maryland
Fast and easy to complete. I liked the step by step format.
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
it was simp;e
on March 28, 2026
Posted by: noname288
from MD
It was pretty simple to use. Got everything I needed to get done and I was on my way
Response from turbotax.intuit.comBy TurboTax Care Team, March 31, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com