Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,173 Reviews)
Rating breakdown 87,173 reviews
5 Stars
64,772
4 Stars
9,584
3 Stars
4,245
2 Stars
2,703
1 Star
5,869
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Do NOT skip your expert review phone call
on March 28, 2026
Posted by: Tommy1449
from Virginia
If everything goes through properly then this would be a 5 star review. I purchased a expert final review but didn't want to call the first time it offered it (I hit skip for now thinking I could come back to do the call). I couldn't get back to the page to call an expert to review my taxes and ended up filing without the review.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 28, 2026
Posted by: Mike emmmmm
from California
It was a great experience. Except for making me write all this stuff.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on March 28, 2026
Posted by: Tax Filer 001 and 002
from NM
The process was smooth and helpful. Even for those of us who do it ourselves.
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy
on March 28, 2026
Posted by: Melissy554
from Clearwater, FL
It's easy to do taxes by yourself. turbo tax walks you through everything.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 28, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy and convenient.
on March 28, 2026
Posted by: MazL0
from North Carolina
I've been using TurboTax ever since I started working -- easy and convenient.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo tax has changed since I last it terrible now
on March 28, 2026
Posted by: David5127
from Tennessee
Turbo tax has changed or something has, it is terrible now ,way to many side tracks ,goes everywhere except submit
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was easy to use.
on March 28, 2026
Posted by: DeeDee 2025
from Texas
It was relatively easy to understand and complete taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, March 30, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on March 28, 2026
Posted by: kara02
from North Carolina
Very easy, I loved how the website included expansions to show more information and answer questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com