Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,174 Reviews)
Rating breakdown 87,174 reviews
5 Stars
64,772
4 Stars
9,585
3 Stars
4,245
2 Stars
2,703
1 Star
5,869
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Great, but Random Fees Ridiculous
on March 27, 2026
Posted by: Katie0302
from Nevada
Process was quick and easy to follow. Random fees that have been added since I last used TurboTax is insane. I will not use again.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
dont use turbotax online waste of money
on March 27, 2026
Posted by: nunya77
from louisiana
transferring info between turbotax online and desktop is a nightmare .... the programs should be able to work across the different platforms easily . turbotax online is a ripoff too and costs double what desktop does.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax : easy
on March 27, 2026
Posted by: Woods10
from PA
It went well. I always dread tax time but it was simple.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
One tip
on March 28, 2026
Posted by: Old tax payer47
from Ohio
make it easier to change payment type. otherwise, fine experience.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on March 28, 2026
Posted by: Rere3900
from California
It was great services and it was fast. I’ve always used turbo tax and they never fail me.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We appreciate your continued trust in TurboTax. Our goal remains the same: providing the reliable, accurate service you’ve come to expect from us.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Way to long a process
on March 28, 2026
Posted by: BZ done
from CA
Well, I prefer the desktop CD version. Have slow internet connection, took over 6 hours to complete. Would not auto fill my forms from previous Turbo Tax year.
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
Thank you for the positive rating, though we clearly missed the mark on your experience. We appreciate the honest feedback; it’s exactly what we need to hear to make sure your next filing is much smoother.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fairy simple
on March 28, 2026
Posted by: Stonedtaxman
from NY
It was relatively easy with good instructions given
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 29, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Annoying things
on March 28, 2026
Posted by: LynnerGo
from Alaska
Annoyance 1: Format changes enough from year to year, making it a bit confusing.
Annoyance 2: Couldn't find where to enter charitable contributions; where?
Annoyance 3: Couldn't find where to enter Alaska Permanent Fund distribution, so entered it into Miscellaneous income.
Annoyance 4. No where to search (no obvious search bar) for either Charitable Contributions or Alaska Permanent Fund.
Annoyance 5: For some reason while entering information for one of my dividends, it initially displayed it, but when I hit the back button, it erased it and I had to re-enter it again.
Sorry, but I've used your product for many years, and this was the first time I had to keep jumping in and out of topics to make sure I got everything entered.
Annoyance 2: Couldn't find where to enter charitable contributions; where?
Annoyance 3: Couldn't find where to enter Alaska Permanent Fund distribution, so entered it into Miscellaneous income.
Annoyance 4. No where to search (no obvious search bar) for either Charitable Contributions or Alaska Permanent Fund.
Annoyance 5: For some reason while entering information for one of my dividends, it initially displayed it, but when I hit the back button, it erased it and I had to re-enter it again.
Sorry, but I've used your product for many years, and this was the first time I had to keep jumping in and out of topics to make sure I got everything entered.
Written by a customer while visiting turbotax.intuit.com