Customer reviews from turbotax.intuit.com
TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(84,555 Reviews)
Rating breakdown 84,555 reviews
5 Stars
63,266
4 Stars
9,210
3 Stars
4,039
2 Stars
2,515
1 Star
5,525
Customer Reviews for TurboTax - Deluxe Online Edition 2025 Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Charge
on February 15, 2026
Posted by: Zxcvedu
from Henrico Va
Charge more than what you choose to pay to file taxes. I understand paying if you get help and then not then.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
First experience with 'online' version.
on February 15, 2026
Posted by: Dorwin
from CT
This is my first year using 'online' version vs. desktop software version used in the past due to not being able to update my Mac browser due to its age or unable to update to Windows 11 due to my PC age (not happy about being forced to buy new Mac and now new PC just to use TurboTax, do the techies factor that in when they force you to update your browsers ?!?!).
My only real issue with 'online' version is lack of control, mostly not being able to switch between 'step by step' process as on desktop versions to seeing the worksheets and tax forms when a question arises or when I need to enter manual inputs, almost like TurboTax is trying to force me to pay for the support services by not letting me see the details myself.
Also, I only found out that I would be able to download the data files AFTER I paid (in case I need to upload them to next year to TurboTax's or a competitior's PC version), it should tell you this BEFORE you pay.
Also should make it clear that if you select 'file by mail' on the State portion, you've already paid for E-filing anyway and that no partial credit would be given if you choose this path.
Product is good otherwise but could use some improvements.
My only real issue with 'online' version is lack of control, mostly not being able to switch between 'step by step' process as on desktop versions to seeing the worksheets and tax forms when a question arises or when I need to enter manual inputs, almost like TurboTax is trying to force me to pay for the support services by not letting me see the details myself.
Also, I only found out that I would be able to download the data files AFTER I paid (in case I need to upload them to next year to TurboTax's or a competitior's PC version), it should tell you this BEFORE you pay.
Also should make it clear that if you select 'file by mail' on the State portion, you've already paid for E-filing anyway and that no partial credit would be given if you choose this path.
Product is good otherwise but could use some improvements.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best
on February 15, 2026
Posted by: Kate2105
from TX
Very in depth review of how to file taxes. The easiest way to file taxes and able to easily organize my tax return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Was lost, but revived
on February 15, 2026
Posted by: DR78
from Ohio
My taxes said I owed 6126 dollars, but at the end I was directed back to the mistake I did not know I made and surprise, a refund is on the way HURRAY!!! Thanks for the review and mistake locator. The step by step process of filing makes it easy to enter information and the final reviews help pull everything together
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and happy
on February 15, 2026
Posted by: mamabear390
from Nevada
Perfect for easy tax refunds. Super user friendly.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is Great!
on February 15, 2026
Posted by: AFD1
from GA
I had a good experience this tax year. i was kept updated on the new laws
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Getting Pricey
on February 15, 2026
Posted by: Dremden
from OH
I've been using TurboTax for close to 10 years and haven't had any issues. The prices though are starting to get a little ridiculous. It seems there is an extra fee for everything now. A $40 fee just to use my refund as payment? A $35 fee for Quick Deposit to my bank? I have no choice to go with the Deluxe version because of how I have to file now. My refund gets eaten up just in fees if I elect into these programs. I will have to look for another method of filing online next year, or just go into a local tax prep company.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax has gotten greedy!
on February 15, 2026
Posted by: Genevieve737996
from TN
TurboTax used to be great for filing my taxes. Now it just feels like a money grab. They advertise the free version but, it is no longer free. This will be the last year I file with them.
Written by a customer while visiting turbotax.intuit.com