Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
There was AI in it.
on January 17, 2025
Posted by: Catbarf
from Philadelphia PA
There aren't many things that make a company look less trustworthy than adding AI features to its product. I'm very glad you can file directly through the IRS now and will probably be doing that next time, now that I've seen use of AI in the Q&A sections.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax cost my more in state taxes
on January 17, 2025
Posted by: What the heck happened
I did my taxes on hr block and messed up with one of the final selections otherwise I would of used them. I only had to pay 74 dollars in ct taxes with them. With these guys I now owe 419$ same information I used on h & r. Next year I'll be using h & r for sure. Thanks turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is very easy
on January 17, 2025
Posted by: Speed907
from Ranger, Tx
No interaction with a rep. We've always done our own taxes using turbo tax. My wife (52 on 02/12) has only ever used turbo tax with no issues. Recently it will not allow us to use the free version, which has been a bit annoying. She hasn't worked since July 2022 due to having Covid 12 times leading to Long Covid. My W2 is the only information that's entered. The system doesn't even ask for our 1098 any more. Since she's not been working we've tried to use Head of Household, it says I qualify for it but won't give me the option to use it. It's very easy and quick, any ?'s we have are answered.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 17, 2025
Posted by: Rusty water
from Bradenton FL
It was easy to use, and they had all my information from previous years.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBOTAX...#1 IN AMERICA.
on January 17, 2025
Posted by: Eddie Jr
from Tampa FL
For years I've been using Turbotax, there's no other way to file my tax in a better way, than Turbotax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 17, 2025
Posted by: gym59
very easy to understand. Not complicated at all, Would recommend to anyone
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the Best yet!
on January 17, 2025
Posted by: nellyy90
from Fairmount, IN
love it very easy step by step what to do and there for you every step of the wayT
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was So Easy
on January 17, 2025
Posted by: MomtimeFive
from Tennessee
This was super easy to use. I thought it was going to be difficult to do but it wasn't. This certainly beats waiting around in a tax office. It sure beats taking time out of my day to spend the afternoon just to file me taxes when using TurboTax only took a little time. The fact that it literally let me upload my forms from school and they filled in the blanks for my college tax credits was amazing!!
Written by a customer while visiting turbotax.intuit.com