Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,211 Reviews)
Rating breakdown 87,211 reviews
5 Stars
64,792
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,876
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Cost too much..
on February 15, 2026
Posted by: Jon1371
from Pennsylvania
Was a little disappointed in the price filing since I did majority of the work and just used this platform. At first it stated $39 then after you enter all your information they let you know its over $100 after you had filled everything in. I won't be using this option for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Difficult to navigate
on February 15, 2026
Posted by: online sucks
from Florida
Have used desktop copy of turbo tax for years. Found online difficult to follow income and expense categories. Also, couldn't see/review return prior to getting ready to file. Couldn't go from one section to another as easily as desktop. Used online because of the cost.
Was able to transfer prior year taxes but when ready to file 2025 couldn't fine prior year return.
When printed didn't get all pages that I had in prior years. Wanted to see calculation of taxability of social security income but didn't have form.
Will pay the extra for desktop for 2026
Was able to transfer prior year taxes but when ready to file 2025 couldn't fine prior year return.
When printed didn't get all pages that I had in prior years. Wanted to see calculation of taxability of social security income but didn't have form.
Will pay the extra for desktop for 2026
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbox tax is great
on February 15, 2026
Posted by: bri blessed
from georgia
great experience. and easy to understand. thank you for the service
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on February 15, 2026
Posted by: Cheechee63
from MA
Very easy and clear. Love the fact that Turbo Tax fills in the W2 info automatically.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS AWESOME!
on February 15, 2026
Posted by: TMB6
from PA
Turbo Tax is simple to use as they guide you through the entire process and are accurate and have you double check everything so you get your best return. I have been using them for years and would never change to another product or service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
omg the screen loading time is insanely long
on February 15, 2026
Posted by: turbotaxsucksballsagain
from pa
it appears this software is regressing. i spent more time waiting for the screens to load than i did entering info. definitely looking for a different service next year,
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
google for the win
on February 15, 2026
Posted by: Killkw15
from texas
found to be harder to find deductions .... auto car interest... had to google... should have been an initial question.... was more difficult then past years to file a simple basic tax return ....
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is NOT accurate
on February 15, 2026
Posted by: GoldenAddie
from Massachusetts
The Fact that they say 100% free is not accurate. They charge $35 to proceed with direct deposit into my bank rather than opening a credit karma bank account..
Written by a customer while visiting turbotax.intuit.com