Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,217 Reviews)
Rating breakdown 87,217 reviews
5 Stars
64,797
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,877
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
great
on February 13, 2026
Posted by: Esther98
from PA
great experience. i love it. would recommend to others as well.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was Awesome
on February 13, 2026
Posted by: Tonya0404
from Florida
Fast and efficient…Help guides me through doing my own taxes perfectly…
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thanks for the help
on February 13, 2026
Posted by: Ken441
from New Jersey
Very reassuring all along the process for someone not all the familiar with tax. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple
on February 13, 2026
Posted by: Jarg17
from Pgh, PA
the accuracy and ease is so nice we use turbo tax every year
Response from turbotax.intuit.comBy TurboTax Care Team, March 12, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Just eh now
on February 13, 2026
Posted by: LizJan7
from Jasper,IN
Took way too long. Used to be way cheaper to file to where it made sense to file online. Now I'm entering the same information over and over and then again at the end like you don't already have all this information. Only used cause it was more than hr.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Used to be free. Now it’s subpar and mediocre
on February 13, 2026
Posted by: Big Daddy Diesel
from Colorado Springs, CO
Used to be free. Now you nickel and dime me and won’t let me pay with my refund. Will never use again TurboTax. Used to be elite. Now you just scam like the others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
tax filing
on February 13, 2026
Posted by: short72
from North Carolina
overall it is a simple process I just wish it wasn't so expensive
Response from turbotax.intuit.comBy TurboTax Care Team, March 16, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thorough and comprehensive
on February 13, 2026
Posted by: kdjdheh
from Georgia
I have used TurboTax for many years and always find it easy to navigate and thorough. This year was more of a challenge specifically with the State returns.
Written by a customer while visiting turbotax.intuit.com