Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,217 Reviews)
Rating breakdown 87,217 reviews
5 Stars
64,797
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,877
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on February 12, 2026
Posted by: Melissa 2025 TAX
from North Carolina
It was a great experience, Took a while but I know that it was the best place to file my taxes through or the maximum refund for me
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Success
on February 12, 2026
Posted by: monbenn
from 76 TERRACE DR
Was challenging you should add instruction that include all you need to file your taxes including last years info so newbies will have that info ready. took me 2 days because of this.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Help fixing a problem
on February 12, 2026
Posted by: soc13
from 4087 Audubon Drive
The person I spoke with was knowledgeable, patient and kind.
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate!
on February 12, 2026
Posted by: Reb3cca77
from Duluth, MN
I had a good experience with Turbotax! Easy to navigate and help is a click away.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax sucks!
on February 12, 2026
Posted by: Terrible website
from Oregon
I shouldn’t have to pay $130 to file my own taxes. that’s ridiculous. I will be finding a different source next year. I bet I could have a professional do my taxes for less than that!
No one should use your website.
No one should use your website.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax quick easy accurate
on February 12, 2026
Posted by: HollyMabe85
from New Mexico, NM
I was able to navigate and go through the whole process quickly and efficiently.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay
on February 12, 2026
Posted by: CarlosJuancarlos
from CA
This was the easiest filing of my life. turbo tax really came through
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Accuracy and guidance. Easy to follow.
on February 12, 2026
Posted by: joshie62195
from CT
Accuracy and guidance. Easy to follow. App is very user friendly.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Customer Care Team, March 14, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com