I've filed taxes with Turbo Tax/Intuit for years. I always E-File and keep a copy of my tax returns, but for some reason misplaced last years. Even though I have confirmation emails from Turbo Tax showing return was e-file accepted, refund was on the way, and received refund. There is no copy in their database or IRS. Which means it was LOST. Last year using turbo tax.
Overall I like TurboTax, but I hate having to pay $49 every year when I am the one filing everything. I understand apps need to make money as well, but it still sucks since I hardly get any money back anyway. Kinda feels pointless when you get under $150 back.