Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,225 Reviews)
Rating breakdown 87,225 reviews
5 Stars
64,804
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,878
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
self preparer
on February 11, 2026
Posted by: meg0408
from Louisiana
Very easy to use, also help me maximize my return.
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy
on February 12, 2026
Posted by: lexieadrienne
from california
simple, easy to use. highly recommend to anyone!!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on February 12, 2026
Posted by: cr25
from Michigan
Very easy to use and guides through the process efficiently
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax lies
on February 12, 2026
Posted by: SGC1985
from Pennsylvania
Taxes came back with an issue as there was an issue with insurance form. Nota big deal besides my filing went from free to costing me over $200 and I had to make the fixes myself. Not a good program. Won’t be using again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 12, 2026
Posted by: EmilyT4212
from Greenville
Great & fast. Easy. Done within minutes. Would use again.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I would use a better site if they didn't all suck
on February 12, 2026
Posted by: chrisrh78
from TN
Every year it tells me it will take 1 hour to d my taxes and every year it takes 10. I have to use Chat GPT to understand everything this year because the ai on this site sucks Also foud a bug that I had to fix on my own.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
On line Turbo Tax is no longer a great choice
on February 12, 2026
Posted by: Rexronim
from California
I have been a turbo tax member for many years. I hate the change to an on line format instead of a disc. I had problems logging in and I just do not like the new format. It did not integrate previous years data, forcing me to re-enter everything. The fees you are charging now are outrageous. I am not longer a Turbo Tax user. I will use a different service in the future. Basically, I hate this change. Get rid of the AI and go back to customer service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great!
on February 12, 2026
Posted by: Moieshia15
from Georgia
I have been using TurboTax since I started working. I love the service.
Response from turbotax.intuit.comBy TurboTax Care Team, March 15, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com