Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,227 Reviews)
Rating breakdown 87,227 reviews
5 Stars
64,805
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,879
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
very easy to use
on February 11, 2026
Posted by: kaileyboo
from North Carolina
the process of using the software was very easy and helpful
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 11, 2026
Posted by: Mom127323
from MN
So easy to just go in and enter all your stuff! It is so easy
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pretty good program, but be careful
on February 11, 2026
Posted by: Ianflyboy
from ri
The program definitely has some bugs, so you need to be very careful.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo
on February 11, 2026
Posted by: Same_96
from South Dakota
Easy interview-style questions
Helps you enter information accurately with clear prompts.
Automatic import features
Pulls in W‑2s, 1099s, and investment data from many employers and financial institutions.
Smart recommendations
Suggests deductions and credits you may qualify for.
Free options for simple returns
Good if you have basic W‑2 income and take the standard deduction.
Live help
Option to connect with tax professionals (paid feature).
Helps you enter information accurately with clear prompts.
Automatic import features
Pulls in W‑2s, 1099s, and investment data from many employers and financial institutions.
Smart recommendations
Suggests deductions and credits you may qualify for.
Free options for simple returns
Good if you have basic W‑2 income and take the standard deduction.
Live help
Option to connect with tax professionals (paid feature).
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best App!
on February 11, 2026
Posted by: LanaKDavA1989
from Louisiana
I love this Tax app. It's easy to use. I've used it for years. It's thorough and explains things if you don't understand in laymen's terms.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden fee for HSA
on February 11, 2026
Posted by: Ike2314
from Minnesota
Said it would be free until the very end when it made me pay because I had an HSA, please say that upfront next time so that I don't waste my time and money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
My agent that helped me is the best
on February 11, 2026
Posted by: Acj212
from Missouri
My turbo tax agent that helped me is the best and need recognition. Thank you turbo tax team.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax my life
on February 11, 2026
Posted by: Hotharleygirl
from Ohio
Turn tax is the best tax place around in the United States.It gets step by steps on everything.It's just a little annoying when you have to keep logging in and remembering everything every year and changing all the passwords every year and endure information , that's the only thing that is little confusing
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com