Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,228 Reviews)
Rating breakdown 87,228 reviews
5 Stars
64,806
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,879
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
!
on February 11, 2026
Posted by: Short enough
from Florida
Extend the payment window
Its not our fault employers take forever to send W-2s
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is great
on February 11, 2026
Posted by: Jen444
from West Virginia
Accuracy, guidance and features helped me to navigate through the process of filing my taxes and getting the most out of my credits
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Really easy to use
on February 11, 2026
Posted by: Melb2026
from california
Really easy and helpful to use. Will definitly use again
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy and simple
on February 11, 2026
Posted by: Sissy29
from Oklahoma
Turbo tax makes it easy to file taxes and simple and is quick
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great System for filing one's Taxes
on February 11, 2026
Posted by: CamiDee
from SD
Theres always hidden costs I was going to do the Max this year to protect my identity since you share my so much of my info until the last surprise $40 fee to bad I made a hole $260 in interest and couldn't qualify for free turbo tax services I've been using your service since day one why does it have to get more and more spending when in reality you have less actually people to pay then way back then right? But still a Great way to do One's Taxes I'll give you that
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Cost too High - Will Look Elsewhere Next Year
on February 11, 2026
Posted by: Tom Bombadilly
from MA
Cost is increasing too much, I'm planning to find another solution for next year. Fee's being added as you go is frustrating and feels dishonest. Otherwise fine product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Angry Customer!
on February 11, 2026
Posted by: Angry customer 321
from California
Everything was fine, until I got to the end, I was made to upgrade and I do not think that is fair. It said file for free, but it all actuality I was charged 144.00, way too much!
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax
on February 11, 2026
Posted by: GrannaJ
from Texas
It was harder to understand what you wanted than it has been in the past.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com