Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,229 Reviews)
Rating breakdown 87,229 reviews
5 Stars
64,807
4 Stars
9,591
3 Stars
4,246
2 Stars
2,706
1 Star
5,879
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Have used for 13 years!
on February 11, 2026
Posted by: carlarc87
from Tennessee, TN
I have used Turbo Tax every year since I turned 25. So 13 years! Unless I do something like buy a home or move my retirement funds I will continue to use Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Troubles
on February 11, 2026
Posted by: Hollywood Heffern
from Texas
I have been a user of Turbo Tax for over 20 years and I have really liked it, but this year has been the pits filing my 2025 return. All these questions and not being able to incorporate my past return has been a nightmare. Why not go back to the disc method of filing taxes.
When I called the hot line the lady that helped me was very patient and professional and helped me very much.
When I called the hot line the lady that helped me was very patient and professional and helped me very much.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax rocks
on February 11, 2026
Posted by: chris3586
from iowa
turbo tax. Didn't have to speak to an agent. but doing my returns was made so easy by using turbo tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax falsely advertises "free" filing
on February 11, 2026
Posted by: cschmuck
from Indiana
Intuit Turbotax falsely advertised free filing of state and federal taxes. However, I was charged nearly $100 to get a little more than a $400 refund (nearly 25%), and was forced to either pay $40 MORE with what I was getting back in federal tax, or I could pay using a card. False advertising at it's most raw source.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax for the win!
on February 11, 2026
Posted by: DDS24
from Florida
first time in a long time I filed online. Ther process was fairly quick and easy.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy!
on February 11, 2026
Posted by: Jeff031878
from Ohio
Quick and easy. It took me less than an hour to complete my tax return.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rocks!!!
on February 11, 2026
Posted by: Lissa225
from Nevada
Using Turbo Tax is so easy and super fast, plus it cost wayyyyy less the anyone else
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing
on February 11, 2026
Posted by: Libbie00
from California
Credit Karma app very useful very user friedy. Amazing
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com