Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,230 Reviews)
Rating breakdown 87,230 reviews
5 Stars
64,807
4 Stars
9,591
3 Stars
4,246
2 Stars
2,707
1 Star
5,879
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Amazing
on February 11, 2026
Posted by: Lil Storm
from 747 Norcrest St Idaho
Very easy to file no problem at all was great easy not hard to file straight forward
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Takes half my refund to file
on February 11, 2026
Posted by: TimZ29
from Arizona
After selecting the “File Free” button and then filing and getting through the back and forth process I’m hit with these fees that pretty much take half my refund back. So much for free. I already barely got anything back and yall take half of that. Nice. Every year is the same and there’s no way around it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Guide
on February 11, 2026
Posted by: The Key85
from Florida
I love how the app is able to guide me through the process. I am able to provide accurate information as I see it on my W-2.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great service!
on February 11, 2026
Posted by: Mskei9
from Florida
Filing with them has always been easy, convenient, and accurate.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Peasy
on February 11, 2026
Posted by: FSUGuy130
from Henrico, VA
Turbo Tax was easy to use through the guided assistance.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple steps to follow
on February 11, 2026
Posted by: JHH45
from Illinois
First time doing them online, it was very easy. I'll definitely use this again next year
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 11, 2026
Posted by: ECDel
from CT
Didn't use an expert, but this was very easy. would definitly use again
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!!!!
on February 11, 2026
Posted by: Mario12313
from Uniontown PA
Fast and easy. Couldn't be any nore simple. I recommend this service to everyone.
Response from turbotax.intuit.comBy TurboTax Care Team, March 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com