Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,233 Reviews)
Rating breakdown 87,233 reviews
5 Stars
64,808
4 Stars
9,592
3 Stars
4,246
2 Stars
2,707
1 Star
5,880
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax
on February 10, 2026
Posted by: Average boi Joey
from Texas
Taxes! Yay, so happy about paying more again and getting less than last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great way to do yourself
on February 10, 2026
Posted by: Omardc
from Kansas
It is helpful as it guides you through all of the steps. It is also nice because there are options to ask questions or click on things if you do not understand or need more information.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on February 10, 2026
Posted by: zeek07
from pa
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Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not free
on February 10, 2026
Posted by: Ripped off 35
from 13118 Heather DR
Not free and I think I am paying twice.
Supposed to be free with Credit Karma.
Supposed to be free with Credit Karma.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Simple
on February 10, 2026
Posted by: Jazz CPA
from Maryland
Accurate and easy to use. I would recommend this to beginners.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Never Again
on February 10, 2026
Posted by: 19whatever74
from az
If you get charged once you should be able to have the charge go towards any other upgrades that you might need to pay for. It's bad enough that it's really not a free service unless you have a basic return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love TurboTax
on February 10, 2026
Posted by: Msully889
from MN
I got the help I needed when I had further questions.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used Turbo Tax every year
on February 10, 2026
Posted by: MONJON3334
from IN
I was helped by 2 of your tax experts, Jessica and Martha. They were so helpful. Greatest experience ever doing my taxes. Thank you to both of you.
Response from turbotax.intuit.comBy TurboTax Care Team, March 5, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com