Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,242 Reviews)
Rating breakdown 87,242 reviews
5 Stars
64,815
4 Stars
9,594
3 Stars
4,246
2 Stars
2,707
1 Star
5,880
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
use of software
on February 10, 2026
Posted by: Pat Hochhalter
from Texas, Tx
Hard to get answers on deductions, hard to check, tries to force higher cost and share data
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Speed counts!
on February 10, 2026
Posted by: SpeedyE
from GA
With TurboTax, I can file quickly because it imports information from previous years. I love it!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great how they explain
on February 10, 2026
Posted by: Iris69
from Florida, FL
Have been using TurboTax for years very easy to use
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good Product but has some issues.
on February 10, 2026
Posted by: LHHH
from SC
I have used TurboTax for years and am satisfied with the product when it comes to preparing my tax returns. This year's filing interface was a bit confusing, but I was able to get through it. I wanted to access my forms directly to make a change but was not able to. Help feature did not show me how to directly access my forms. SC has not finalized OBBB tax changes, therefore, my state tax filing will most likely have to be amended. Would have preferred the option to e-file Federal now and e-file State later.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not free
on February 10, 2026
Posted by: Whateva69
from GA
Its says free when you first start, buy the time I finished I was charged $188.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on February 10, 2026
Posted by: Nicole556
from Texas
I will always use TurboTax for my tax returns every year till I can't anymore!
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
survey
on February 10, 2026
Posted by: crivellos
from 302 S grove st, 1
I've used this services for quite a few years,and it so easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Lover Turbo Tax.
on February 10, 2026
Posted by: Kickman1
from Florida
I have been using Turbo Tax for several years. Very easy to use and you can save and comeback later to finish your return. Will keep using turbo tax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com