Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,255 Reviews)
Rating breakdown 87,255 reviews
5 Stars
64,821
4 Stars
9,596
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbotax is efficient
on February 8, 2026
Posted by: Andresito22
from Colorado
I did my taxes by my self and the process is very easy and fast, step by step.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 8, 2026
Posted by: Caterina F
from Wisconsin
Turbotax is so simple to use. It stores info from the year before making it even easier. Easy to understand questions. Provides answers to questions you have.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
na
on February 8, 2026
Posted by: hadil
from illinois
great experience. easy way to file taxes. i will always do it and reccomend others to do it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Reasonable
on February 8, 2026
Posted by: NeedyNed
from California
The outline was a little difficult to follow since it was different from previous yrs. iI tried to connect Turbo Tax for 2 days & got no response (frustrating). I called Turbo Tax on Sunday & spoke with Jan. See was excellent.
She found the answer to my problem fairly fast & I was able to finish up my returns..
She found the answer to my problem fairly fast & I was able to finish up my returns..
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2025
on February 8, 2026
Posted by: 3333dddd
from oregon
pretty great guidance. not too slow. seems accurate.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TURBO TAX is great!
on February 8, 2026
Posted by: TRANSPORTATION DIRECTOR
from Kansas
Turbo Tax is great. My only issue is the cost to file.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Worst
on February 8, 2026
Posted by: Jhuck
from Texas
Worst tax process to use. More fees when advertized as free. Never using again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It works
on February 8, 2026
Posted by: CJF94
from IN
Pretty easy and straight forward. Always use TurboTax every year.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com