Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,259 Reviews)
Rating breakdown 87,259 reviews
5 Stars
64,824
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Excellent
on February 8, 2026
Posted by: sai26
from Phoenix,AZ
Joan, she was very helpful with everything i needed to know since this is my first time filing for a tax return
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Longer
on February 8, 2026
Posted by: You go now
from Michigan
Definitely takes longer than the estimated time in the corner. and isn't as user friendly as last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and fast.
on February 8, 2026
Posted by: nico0123
from california
Great way to efile your taxes fast and easy! in less then an hour you are done with your taxes and way cheaper then independent agencies.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Little complicated but good
on February 8, 2026
Posted by: Iv3n
from VA
Little complicated but better than others. Cheaper to do at home than paying to get less
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great to file with Turbo Tax
on February 8, 2026
Posted by: RLD18
from Louisiana
Love TurboTax always easy to file and they'll explain anything you have questions about.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax is terrible!
on February 8, 2026
Posted by: mdcb1990
from washington
Turbotax forces users to pay to complete a task that the government requires us to complete, and lobbies the government to not provide easier or free methods of completing this task.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy
on February 8, 2026
Posted by: Huffy2028
from Colorado
Got through it easily guided us through the process quickly
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
New format, not so good
on February 8, 2026
Posted by: Kimberly26
from CT
When I scanned in a W2, most the numbers were wrong and had to be put in manually. My name was wrong. Also, My name was associated with 2 of my husbands W2, not his name. I also could not look back at all of my prior tax returns as I have been able to do in the past. It would download an empty zip file. There used to be an easy was to pick a year and view it.
Written by a customer while visiting turbotax.intuit.com