Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,259 Reviews)
Rating breakdown 87,259 reviews
5 Stars
64,824
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love
on February 8, 2026
Posted by: ER213545
from TX
I love how user friendly the program is. I have used this service for the past 3 years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is Great!
on February 8, 2026
Posted by: AWinn
from Virginia
Easy to enter information and get assistance through the search feature
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is easy
on February 8, 2026
Posted by: Share45bear
from Pennsylvania
I did not use the AI expert help, but all the detailed options were very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not pleased with additional fees
on February 8, 2026
Posted by: john6273
from fl
Do not like surprise fees. Should be explained before filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on February 8, 2026
Posted by: Jp2222
from Pennsylvania
I finished my taxes in 45 minutes start to finish!
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is awesome!
on February 8, 2026
Posted by: Lonzale
from Upper Marlboro, MD
This year doing my taxes was very easy thanks to Turbo Tax!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax On-line Works but not as well as the CD
on February 8, 2026
Posted by: SteveGO Browns
from NJ
Although the on-line version seems to be as comprehensive as the store bought CD, it seems to have less options to look at I am VERY disappointed that in order to use the CD versions I was required to go out and buy a Win11 computer (which I did NOT), to that end i am more disappointed that TurboTax on-line didn't recognize that I had used it for my 2024 returns (in fact have been use TurboTax since 1995) I know this because when filing, it got a screen saying I used different software...confusing at best
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 8, 2026
Posted by: Meowiia
from Arizona
TurboTax is always super easy to use, they make the information clear, have the topics outlined that may be confusing normally. They make the refund information clear.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com