Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,260 Reviews)
Rating breakdown 87,260 reviews
5 Stars
64,825
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Beware all the fees
on February 7, 2026
Posted by: IrritatedTaxPayer86
from Oregon
Company says its free and then waits until you have gone through over 30 minutes of paperwork to tell you have to upgrade to the middle selection, and dont believe it when it says its 40 dollars, cause its 157. Extremely displeased to see that Turbo Tax is still using their predatory features.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax provides helpful details
on February 7, 2026
Posted by: Nello33
from Georgia
Provided useful guidance at each step of the procesd
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax
on February 7, 2026
Posted by: J Begay
from New Mexico
It was not hard to do and upload my w-2. I will continue to use Turbo tax for 2026 and tell my friends and family.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awsome
on February 7, 2026
Posted by: Anonymous
from FLORIDA
it was great and easy soooooooo easy and i got it done it in 28 minutes
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
simple and standard deduction still costs 150$
on February 7, 2026
Posted by: nurse assistant
from ca
A huge detriment - I filed with a simple W-2 and standard deduction process and turbo tax still charged me 150$ for their service fee when they advertise it free. Vacuous little website. will be moving on for next years taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic
on February 7, 2026
Posted by: Trudy Darlene
from Arizona
TurboTax is so easy to use and I love the way they review everything to make sure the numbers are correct. I got this done in less than two hours with a half hour break. I also love that I can get my return five days early. Good job! See you again next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Super easy, but fees for everything
on February 7, 2026
Posted by: Dkoc
from IL
Too many fees for things. did not used to be like this.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and simple to use
on February 7, 2026
Posted by: Mystified44
from AK
I have used Turbo Tax online for years and it's the easiest and fastest way of filing my taxes. I highly recommend if you have more than just a single W2 to file that you use Turbo Tax. It's always been accurate and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com