Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,260 Reviews)
Rating breakdown 87,260 reviews
5 Stars
64,825
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
First Time
on February 7, 2026
Posted by: Katillathehun
from Pennsylvania
It was super fast and easy! I finished even faster than the predicted time. The instructions were easy to follow too! I also loved that I could see my exact tax return before I was even done. So glad I used TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Trash
on February 7, 2026
Posted by: llolllololololo
from TX
Got all the way to the end for free just to be forced to pay because of "student loan interest."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tanisha is awesome
on February 7, 2026
Posted by: jenn864444
from tx
tanisha was able to help me sort out the last bit to file!
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Double/Triple check everything
on February 7, 2026
Posted by: Me1k
from Washington
Overall good product for my simple taxes. But accuracy on imported documents is iffy - always double check! Had a few penalty boxes checked that were inaccurate. And ALWAYS triple check when paying for processing at the end so that automatic upsells on products you didn't select are added to your final bill and you find out AFTER you press pay. :(. Otherwise I've used Turbotax for years and am pleased with the product versus other services.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
VERY EASY TO USE
on February 7, 2026
Posted by: seahawk deb
from WASHINGTON
EASY TO FOLLOW, COVERED ALL I HAD. COMPARISON TO LAST YEAR AND PULLING IN DATA HELPED MAKE SURE I DID NOT MISS ANYTHING.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome!
on February 7, 2026
Posted by: nglish
from Oklahoma
Very helpful! Especially, when you have the Flu! Thank You
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Effective and Fast
on February 7, 2026
Posted by: Glc6
from Ohio, OH
Super fast and easy. Thorough and effective. Good guidance and flow. Straightforward.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
you are the best
on February 7, 2026
Posted by: rolorafa
from FL
Best way to do taxes in united states. you are awesome. Tahnks.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com