Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,260 Reviews)
Rating breakdown 87,260 reviews
5 Stars
64,825
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
getting more than I expected
on February 7, 2026
Posted by: Donna does taxes
from Fulton, MS
Tried to remove an item and was not able to. Oh well
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is hard to work
on February 7, 2026
Posted by: Anonymous
from sc
Takes to long to find info. somewhat hard to input info.
Response from turbotax.intuit.comBy TurboTax Care Team, March 2, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on February 7, 2026
Posted by: miller1976
from Bismarck,ND
I was worried at first. It was easy then I thought. It was less painful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 14, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and easy
on February 7, 2026
Posted by: bigdoinksslug
from TX
nice and easy super simple to use. Saves alot time
Response from turbotax.intuit.comBy TurboTax Care Team, February 14, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 7, 2026
Posted by: Anonymous
from Illinios
Easy to use just wish they would be more clear on the fees they chsrge
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Costs is ridiculous
on February 7, 2026
Posted by: Diablo6668
from Michigan
Easy to work the program, however costs continue to increase for use even when inputting info myself.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 7, 2026
Posted by: Lady1827
from Minnesota
I really like TurboTax! They make doing your taxes super easy.
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
assistance
on February 7, 2026
Posted by: carley99
from oh
This was very helpful and and so apricated. she was very helful
Response from turbotax.intuit.comBy TurboTax Care Team, February 12, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com