Turbo Tax is the best, had an issue and a representative called me back in a timely manner and helped me resolve my issue. The costumer service was impeccable, and the rep. was knowledgeable and worked diligently to resolve my issue.
I have been using TurboTax since I started filing my own taxes a decade ago, I have moved states, changed jobs, got a divorce and sadly lost a child, They have helped me change my return each year to get the most out of my return. They are cheaper then the box stores and you can file in your own home. 10.10 recommend.
Pros: My employment status changed this year, I moved
TurboTax is super easy to use, but it's annoying to see that it makes you pay for almost everything to use the dang website. Costs 40$ to do direct deposit to your own card, which is awful. Also, my OWN nickname can't be used because someone else used it - people are gonna have the same name, I mean c'mon.