Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,260 Reviews)
Rating breakdown 87,260 reviews
5 Stars
64,825
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,883
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is very easy to use
on February 7, 2026
Posted by: DeniseR1956
from Rhode Island
I have been using TurboTax for over 10 years with no problems.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax OK
on February 7, 2026
Posted by: Mimicaro
from NC
Easy to use the forms; too many interruptions and too much added expense. This is not a free service!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax deluxe
on February 7, 2026
Posted by: Aunt Pamula
from tx
Easy enough . Energy credit a bit confusing. Will use again next year
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Alex in customer service was great
on February 7, 2026
Posted by: Anonymous
from Not a USA resident
Had an issue with transmission of my return. I spoke to a customer service rep named Alex who did a great job getting the issue resolved. I know better what to expect next year, and I will use Turbo Tax online again, because of the help I received from Alex.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
LOVE IT! And the Trump Tax Policies
on February 7, 2026
Posted by: TAX Floss
from GA
Biggest refund ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
It's great to know that you were satisfied with your refund amount. We appreciate your trust in TurboTax, and look forward to assisting you again in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT PROGRAM
on February 7, 2026
Posted by: APENZ
from NC
Very easy and user friendly! Happy with the results and the process. Thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 7, 2026
Posted by: Susan150
from Georgia
The app makes it easy to do your taxes. Walks you through step by step.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on February 7, 2026
Posted by: deelkat
from pa
As always, easy to move through the entire return. When something does not work for me, its due to me entering something incorrectly.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com