Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,263 Reviews)
Rating breakdown 87,263 reviews
5 Stars
64,826
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Smooth
on February 6, 2026
Posted by: Kinglion99
from NJ
Smooth experience for moderately competent people.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not Free
on February 6, 2026
Posted by: Emmy33355
from Marshfield, WI
It used to be free and now they charged me for using the "free" version?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax year after year
on February 6, 2026
Posted by: Katielee
from SC
The software is user friendly and takes all the guessing out of tax law.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good Experience
on February 6, 2026
Posted by: chiggs59
from New Jersey
Turbo Tax makes tax filing easy. It only took my 34 minutes to complete my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Latest changes are more cumbersome
on February 6, 2026
Posted by: RichB13
from Penna
Unnecessary changes to what was a much simpler experience.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
not too hard
on February 6, 2026
Posted by: Fl1996
from ohio
not too hard. was worried about filing my own taxes but i am pleased with result of turbotax
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax works
on February 6, 2026
Posted by: ryder23
from wisconsin
amazing it works great no issues easy convienent 100
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is all I Use
on February 6, 2026
Posted by: PopPop67
from California
Easy to use
guides you through the process, asking the questions
Cost effective
guides you through the process, asking the questions
Cost effective
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that you were satisfied with your filing experience! We're grateful to have you with us and look forward to helping again next year.
Written by a customer while visiting turbotax.intuit.com