Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,265 Reviews)
Rating breakdown 87,265 reviews
5 Stars
64,828
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Fraudulent and misleading
on February 6, 2026
Posted by: Nathalyyy
from CA
I think turbo tax is misleading, all along I was asked if I wanted to upgrade plan and I chose the option file free. only to find out at the end that I was actually being charged $88 which at no point did it say I'll be charged that amount. It was finally shown to me at the end, when I had already finished with everything and at that point you feel like you've invested all this time, might as well file and pay. such a scam, If you want to file free go to the IRS website.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome
on February 6, 2026
Posted by: Anonymous
from IN
Great job well done very happy to do business with you
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is wonderful!
on February 6, 2026
Posted by: SierraHarly
from Kalamazoo,Michigan
I've been filing my taxes with Turbo for 18 years now. So easy and quick. I never have issues!
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ehh Okay
on February 6, 2026
Posted by: Nik27887790
from PA
It was okay. I do not like the tricks for you guys to get more money
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 6, 2026
Posted by: KellyBelly0411
from Michigan
Super easy to use, no problems pulling up my old tax form
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on February 6, 2026
Posted by: allie07122000
from South Carolina
Very complete and professional. The process only took me approximately 30 minutes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
To many hoops to jump through.
on February 6, 2026
Posted by: Fred the head 62
from North Carolina
This took to long. I'm tired and ready for bed. Will not be using this next year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS GREAT
on February 6, 2026
Posted by: PIGGLES57
from Texas
Was able to complete with little help but the right help
Response from turbotax.intuit.comBy TurboTax Care Team, February 11, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com