Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,265 Reviews)
Rating breakdown 87,265 reviews
5 Stars
64,828
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Fast and easy this year
on February 6, 2026
Posted by: Jessa4eva
from Massachusetts
Awesome, accurate, easy to use than previous years. Thank you Turbo Tax!
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax Gets it done
on February 6, 2026
Posted by: Gabe126
from Colorado
It was good, got my taxes done. They helped when it was needed 10/10
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
It's great to know our tax experts were able to support you through the tax-filing process this year! Thank you for trusting TurboTax with your filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great
on February 6, 2026
Posted by: Kat820
from Wisconsin
I found the product easy to follow and answered my questions with only 1 call to an expert and she was very helpful. My only complaint is that I was under the impression I could do this for free and I got charged. Not sure what I did wrong.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
product is great
on February 6, 2026
Posted by: drawyes
from Rhode Island
Been using it for 30 years. I've never had any issues.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great system
on February 6, 2026
Posted by: The best system
from Melissa Tx
I had a problem with a error code and phone call support helped me to clear it and I was able to complete my return
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is great
on February 6, 2026
Posted by: Rivera2026
from FL
Using TurboTax was quick and easy. I would recommend to friends and family.
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Highway robbery
on February 6, 2026
Posted by: Tyyyyyyy1
from Utah
Charging $95 to file taxes is ridiculous you should just do it all for me at this point, also charging extra to just take it out of your refund is just stupid. Lower your prices and don’t be greedy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Easy To Use
on February 6, 2026
Posted by: PGarosshen
from Ct
Very Easy To Use. And Has Great Accuracy , Has Great Features
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com