Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,265 Reviews)
Rating breakdown 87,265 reviews
5 Stars
64,828
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Charging for a state return I don't need to file
on February 6, 2026
Posted by: HG1234666
from MA
I don't have to file a NH state return, yet I'm still forced to fill out the return just to say no & still have to pay for it? Ridiculous.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy and convenient
on February 6, 2026
Posted by: Haree 60
from South Carolina
Clear direction through the process. It’s a relief to complete my taxes from home
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 6, 2026
Posted by: Bannygirl
from washington
It is a very easy program to use. I have used this product for years.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
THIS IS NOT CLEAR ON HOW TO USE THE FREE SERVICE
on February 6, 2026
Posted by: freeversiontaxscam
from KANSAS
What an absolute scam on the free tax version. When you click continue for free and bypass all the upgrades when you you go to click file at the end It charges you to file. $88.00 Far from a free version. MAKE IT EASY FOR PEOPLE TO SEE HOW TO USE IT FOR FREE ON A SIMPLE TAX RETURN ONLY USING THE W2S WITH STANDARD DEDUCTIONS.
VERY UNPROFESSIONAL. I WILL NOT BE USING THIS SERVICE AGAIN OR EVER RECOMENDING YOUR SERVICE TO ANYONE.
VERY UNPROFESSIONAL. I WILL NOT BE USING THIS SERVICE AGAIN OR EVER RECOMENDING YOUR SERVICE TO ANYONE.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome
on February 6, 2026
Posted by: Anonymous
from Oklahoma
it made it easy to get through and easy to nagivagate
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Always reliable and consistent!
on February 6, 2026
Posted by: JAKE6565
from CALIFORNIA
I use Turbo Tax every year and never regret it. My taxes get finished in about 40 minutes and the stress levels are almost none. I highly recommend.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
pretty good
on February 6, 2026
Posted by: chickenl
from minnesota
Easy and straightforward, they charge a bit for some of the conveniences and for state stuff but I didn't feel like doing the things that would keep it free or cheap.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great experience
on February 6, 2026
Posted by: Yes817
from Texas
Thank you for another great and user friendly experience
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com