Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,265 Reviews)
Rating breakdown 87,265 reviews
5 Stars
64,828
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is Awesome!
on February 6, 2026
Posted by: camidan68
from Texas
User Friendly, Have been a long time user. Will continue to use moving forward
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use!
on February 6, 2026
Posted by: timcarr66
from PA
I had not used TT for the last several years because of the past cost increases, but they have lowered their basic price to compete with the other services. However, zi find TT easier to use, although I found the AI features distracting. I just want to do my taxes and not get asked extra questions in the process. Overall though, TT is easier to use and smoother than other apps I have tried. I used another app the last 2 years and had to resubmit due to missing something. I feel more confidant in TT that I'm not going to need to edit after the fact.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is terrific
on February 6, 2026
Posted by: Angie0925
from CT
Pretty simple to complete, great instructions and excellent helpful topics to guide you in the right direction.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on February 6, 2026
Posted by: Mzhammer
from Pa
I really like to use this turbo tax all the more it cost it’s cheaper than gas money
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax
on February 6, 2026
Posted by: Ryan Haubois
from Florida
Turbo tax is so good that I get so excited to be I’ve away money every year just to use turbo tax they are just peachy
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Customer Sevice
on February 6, 2026
Posted by: Patrick99999
from Michigan
Utilized Turbo tax assistance. Received a call back immediately. The person corrected my mistake quickly and accurately.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A-ok
on February 6, 2026
Posted by: Tyler516
from Oregon
Very convenient and user friendly. I could live without the continual popups about upgrading the product.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Understand and Use
on February 6, 2026
Posted by: FCG3
from Nebraska
Turbo Tax Online Deluxe is very intuitive and easy to use. Instructions are easy to understand, and the guidance is clear and helpful.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com