Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,267 Reviews)
Rating breakdown 87,267 reviews
5 Stars
64,830
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Like
on February 6, 2026
Posted by: Roman11B
from Al
Easy to understand and the expert explained to me everything I asked.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is okay
on February 6, 2026
Posted by: Deonte24
from Alabama
they took all these random fees for whatever reason it was like $118
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and reliable
on February 6, 2026
Posted by: speed2000
from CA
it was fast and easy. I forgot i had an account with turbotax and reopened it to do this years taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes completed
on February 6, 2026
Posted by: Corsair2025
from Tennessee
Easy enough for a Senior Citizen to use! Done in less than an hour.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on February 6, 2026
Posted by: chicalicia6
from FL
Easy to use but no longer cheap. been using this for years
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is WONDERFUL!
on February 6, 2026
Posted by: CyleaJo
from Indiana
Turbo tax is very user friendly and makes its very easy! It is very accurate!
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not happy this year
on February 6, 2026
Posted by: trentonkid
from texas
i love how turbo tax walks me through the process but what i don't like about it is all the misc products it tries to sells. then they hook you into agreeing to sell your information if you want your return in 5 days. This should not be a condition of one of your services. AND you add on a fee to have it direct deposited. Think I will be looking for a more fee friendly service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy Navigation
on February 6, 2026
Posted by: Tessa505
from New Mexico
The navigation was really easy and simple to understand
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com