Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,154 Reviews)
Rating breakdown 81,154 reviews
5 Stars
60,833
4 Stars
8,793
3 Stars
3,851
2 Stars
2,393
1 Star
5,284
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Ease of Use
on January 29, 2026
Posted by: JA1980
from AZ
Fairly easy to use. Little difficult to go back and check things as one instructions were not clear.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay kinda
on January 29, 2026
Posted by: Holyn
from Oregon
User easy for the most part, why so much review needed?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Only One Glitch
on January 29, 2026
Posted by: Mdonna856
from Ohio
Everything went well this year until I entered our 1099-R data. Box 16 on our 1099-R docs was blank, and TurboTax would not proceed with these being blank. I called for assistance and was advised to enter the amount in Box 14 into Box 16. This allowed me to continue. Alex assisted me and he was great!
FYI...when using the online help, I did read the following, "If Box 14 has an entry but Box 16 is blank, this might cause an error in TurboTax during filing. This is a known issue the software team is working to fix."
I am disappointed that I had to spend more time trying to understand the issue, call the National Financial Services who stated Box 16 should be blank, and finally call TurboTax for assistance. Since this was a known issue, I am disappointed it was not resolved. I rely on TurboTax to know about taxes. When things don't go smoothly, I worry.
I am disappointed that I had to spend more time trying to understand the issue, call the National Financial Services who stated Box 16 should be blank, and finally call TurboTax for assistance. Since this was a known issue, I am disappointed it was not resolved. I rely on TurboTax to know about taxes. When things don't go smoothly, I worry.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not clear on everything...
on January 29, 2026
Posted by: 26taxes
from Washington
It was hard, for me, to determine what I was paying for and what I really needed to pay for. When getting to the end of the process I was NOT happy that I was paying more than I wanted to.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scam
on January 29, 2026
Posted by: Gotscammed08
from al
Full blow scam. Free but ended up costing 160 dollars.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Money grab
on January 29, 2026
Posted by: IhateTurbotaxz
from aspen co
Says it can be free to student loans its not
tries to get you to upgrade everything huge money grab
tries to get you to upgrade everything huge money grab
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 29, 2026
Posted by: August0102
from Alabama
Excellent experience this was my first time doing my own taxes and I feel so complete.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo is great
on January 29, 2026
Posted by: DrewTurbo
from Indiana
It's user friendly easy to used I have been using turbo tax for over 20 years.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com