Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,268 Reviews)
Rating breakdown 87,268 reviews
5 Stars
64,831
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
My Review Of turbo tax
on January 29, 2026
Posted by: Jr3095
from california, CA
I’ve been doing my own taxes for the past eight years, and using TurboTax has honestly been a blessing. The platform makes what could be a stressful, confusing process feel straightforward and manageable, with clear guidance every step of the way. I feel confident knowing I’m not missing important deductions, and the time it saves me each year is invaluable. I’m truly thankful for the TurboTax team for creating a tool that empowers people like me to handle our taxes accurately and with peace of mind.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy!
on January 29, 2026
Posted by: DDoolittlebirdie
from New Mexico
I have been using Turbo Tax for 20 years and I have never had a problem. When I have had questions, their people are so great to answer questions.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is simple to use and fast.
on January 29, 2026
Posted by: Occnur
from Wisconsin
Filing my taxes is super-easy with Turbo Tax! I was done in just over a half-hour.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is awesome
on January 29, 2026
Posted by: adame16
from Colorado
It was easy to navigate and find what I was looking for
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Ease of Use
on January 29, 2026
Posted by: JA1980
from AZ
Fairly easy to use. Little difficult to go back and check things as one instructions were not clear.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay kinda
on January 29, 2026
Posted by: Holyn
from Oregon
User easy for the most part, why so much review needed?
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Only One Glitch
on January 29, 2026
Posted by: Mdonna856
from Ohio
Everything went well this year until I entered our 1099-R data. Box 16 on our 1099-R docs was blank, and TurboTax would not proceed with these being blank. I called for assistance and was advised to enter the amount in Box 14 into Box 16. This allowed me to continue. Alex assisted me and he was great!
FYI...when using the online help, I did read the following, "If Box 14 has an entry but Box 16 is blank, this might cause an error in TurboTax during filing. This is a known issue the software team is working to fix."
I am disappointed that I had to spend more time trying to understand the issue, call the National Financial Services who stated Box 16 should be blank, and finally call TurboTax for assistance. Since this was a known issue, I am disappointed it was not resolved. I rely on TurboTax to know about taxes. When things don't go smoothly, I worry.
I am disappointed that I had to spend more time trying to understand the issue, call the National Financial Services who stated Box 16 should be blank, and finally call TurboTax for assistance. Since this was a known issue, I am disappointed it was not resolved. I rely on TurboTax to know about taxes. When things don't go smoothly, I worry.
Response from turbotax.intuit.comBy TurboTax Care Team, February 3, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not clear on everything...
on January 29, 2026
Posted by: 26taxes
from Washington
It was hard, for me, to determine what I was paying for and what I really needed to pay for. When getting to the end of the process I was NOT happy that I was paying more than I wanted to.
Written by a customer while visiting turbotax.intuit.com