Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,268 Reviews)
Rating breakdown 87,268 reviews
5 Stars
64,831
4 Stars
9,597
3 Stars
4,247
2 Stars
2,708
1 Star
5,885
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Suprise Hidden Fees
on January 29, 2026
Posted by: jake12214
from Colorado
Surprise hidden fee of $35 for direct deposit AFTER I already paid to file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful
on January 29, 2026
Posted by: Laura224
from Me
Easy to use and helpful. I don’t have to wonder what I’m looking for the app tells me where to find it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Moving away from turbo tax
on January 29, 2026
Posted by: asdfasdfaf
from AK
Pricey for no reason, double dipping and no longer free for veterans. Will not be using again after this tax year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is good
on January 29, 2026
Posted by: Mega4
from NJ
Was good but had to keep entering my log in info if I left for a second
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax helped me
on January 29, 2026
Posted by: bigdog32
from north carolina
my experience was fine. just want to file and receive return a.s.a.p
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Charging unnecessary fees after selecting "free"
on January 29, 2026
Posted by: TheAcc
from NYC
They charge you unnecessary fees even when you don't select Max or choose to file by yourself. Its ridiculous. And the additional $40 to deposit in your bank. Just too expensive to be charged $128 + $40 for filing. How much is the refunds to be charging $128 for "free" filing +$40 bank deposit?
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is Awesome
on January 29, 2026
Posted by: NHREC Girl
from VA
Accuracy and convenient online service. Will continue to use year after year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 29, 2026
Posted by: Edouble115
from MN
I love Turbo Tax! It is easy to use and it walks you through everything!
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com