Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,272 Reviews)
Rating breakdown 87,272 reviews
5 Stars
64,831
4 Stars
9,598
3 Stars
4,247
2 Stars
2,710
1 Star
5,886
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love It
on January 29, 2026
Posted by: SamRB119
from Texas
I don't understand anyone who doesn't use TurboTax to file. It is the easiest and most efficient way to get it done - and fast! Saving information from the previous year also eases things. You can trust the system when uploading your documents to accurately obtain the information within so that you don't have to type it all out. Lastly, I love how they almost gamify the process to keep you on track. It makes the process far less intimidating!
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 29, 2026
Posted by: ECant1
from California
Easy to work with and accurate, also explains everything perfectly
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 29, 2026
Posted by: Senior over 75
from NC
Great Tax Tool. Accurate and Simple to use. Instructions are easy to follow.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Just like your payroll accurate and on time!
on January 29, 2026
Posted by: File with accuracy
from MA
I have used Turbo tax for 20 plus years and it has always provided me with accuracy and great guidance.
Response from turbotax.intuit.comBy TurboTax Care Team, February 4, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FORCED TO UPGRADE AND THEY TACKED ON MULT FEES
on January 29, 2026
Posted by: NONEYA0022
from VA
VERY UPSET THAT I WAS FORCED TO UPGRADE THIS YEAR AND COULD NOT DO A FREE RETURN LIKE I HAVE DONE FOR YEARS!! ON TOP OF THAT HAD TO PAY ALL THIS OTHER STUFF AT THE END WITH I ENDED UP GIVING TURBO TAX $160 SOME DOLLARD OF MY SMALL RETURN FOR UPGRADES AND DIRECT DEPOSIT FEES EXT!!! I NEEDED THIS MONEY SO BAD!!! WILL BE LOOKING FOR ANOTHER TAX PREP SERVICE NEXT YEAR! MY EMPLOYEER RECOMMENDS TURBO TAX AND I WILL BE ADDRESSING THESE ISSUES WITH THEM.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
cant start over
on January 29, 2026
Posted by: refundnone
from michigan
Appreciate how you take my money right away and then we cannot start over or change our returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo is awesome
on January 29, 2026
Posted by: ant daisy
from Washington, D.C.
short process and easy to understand for me and i thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is life!
on January 29, 2026
Posted by: Iva12
from South Carolina
Easy to use, very accurate! Have been using for over 10 years now and never disappointed
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com