Customer reviews from turbotax.intuit.com
TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(81,020 Reviews)
Rating breakdown 81,020 reviews
5 Stars
60,750
4 Stars
8,776
3 Stars
3,837
2 Stars
2,387
1 Star
5,270
Customer Reviews for TurboTax - Online Deluxe 2025 - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Held me hostage until I paid for my "free" plan.
on January 28, 2026
Posted by: AsmodeusX
from Arizona
It used to be great. This year it sucked. Dragged on for an hour. Asked me the same questions over and over. Then at the end it held me hostage for payment when i chose chose the free plan. Never again. You lost a customer. Ill go to a tax office from now on. Just like I stopped banking with Credit Karma. Im done taxing with you.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very helpful
on January 28, 2026
Posted by: Wormcake
from AL
I have used TurboTax for years and highly recommend it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Horrible
on January 28, 2026
Posted by: Blesko5
from Illinois
Horrible experience. W2-G was held up until box 18 was not null. No reason to enter a value. No value given on W2G forms. No state or local tax was remitted. If filings are held up, you are to compensate me for my losses and grief.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 28, 2026
Posted by: tobey alan
from ar
great service and fairly cheap. thanks for your help
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo was great
on January 28, 2026
Posted by: Hunmor
from Texas
It was easy to navigate and assistance was there when needed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very fast and easy
on January 28, 2026
Posted by: Jay79Hi
from Wahiawa,Hawaii
Super easy to use and I trust it all goes through perfectly
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo is so easy
on January 28, 2026
Posted by: Aliciaa32
from Wa
I love how easy they make it for you to do your own taxes so you save money and in automatically helping with all the tax breaks
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax is a breeze
on January 28, 2026
Posted by: Katfrenchie
from tennessee
easy and quick to use. guided me thru the process proficiently and quickly providing additional information as needed
Written by a customer while visiting turbotax.intuit.com