Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,274 Reviews)
Rating breakdown 87,274 reviews
5 Stars
64,832
4 Stars
9,598
3 Stars
4,248
2 Stars
2,710
1 Star
5,886
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Sisd
on January 28, 2026
Posted by: Desiloufam
from Massachusetts
Experience was good. I did not get hung up at all on info needed. Super user friendly!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TEAM TurboTax Rocks!
on January 28, 2026
Posted by: BBluv2sail
from FL
Easy to walk through the process, from beginning to end.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Headache and Stress free tax preparation
on January 28, 2026
Posted by: Don John
from Georgia
Turbo Tax makes prepaying and filing my income taxes simple an easy. Preparing taxes are no longer a burden after more than 25 years of using Turbo Tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!
on January 28, 2026
Posted by: pushinnp
from texas
It was so easy and had so many examples of where to get the most out of your refund!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Live Support saved me, when Ai Help couldn't
on January 28, 2026
Posted by: Becky1000000000000
from washington
I value turbotax for filing my taxes. The "help" function was not accurate this year. It would tell me to select the "forms" button on the toolbar but I could not find this selection. Eventually I called live support and Ashley was so wonderful. I had been on a loop for a half-hour trying to correct a form, and she was able to walk me through fixing the form. She taught me that "tools" on the toolbar will be a great asset when navigating filing. This made me feel like I have learned something useful for next years filing. I feel so relieved because of her help!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great.
on January 28, 2026
Posted by: Trayquan
from Arizona
TurboTax was very helpful and great.I recommend for other to use .
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy!
on January 28, 2026
Posted by: Jess710
from MN
TurboTax was easy to use. Everything that I had questions about was answered right on the side of the page. It is so nice to be able to feel confident about doing my own taxes!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is exceptional
on January 28, 2026
Posted by: Chris3603
from Texas
TurboTax gives exceptional guidance for each step with filing your taxes. Very user friendly and easy to follow/understand.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com