Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,275 Reviews)
Rating breakdown 87,275 reviews
5 Stars
64,833
4 Stars
9,598
3 Stars
4,248
2 Stars
2,710
1 Star
5,886
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Review
on January 28, 2026
Posted by: Tab Tab 0322
from wi
I was confused about the form I needed and the guided help took me right to the website to download it. it was very easy!
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
disappointed
on January 28, 2026
Posted by: hello12345678999
from Iowa
At the end I was forced to pay for deluxe even though I didn't make over 250000, no where near that. Seems kind of scammy to charge $40 and make it to where someone can't file without paying for deluxe because of Medicare tax form 8959... I only filed because I already spent so much time working on these things, but will more than likely to be using services again.. people work really hard for their money to be getting gipped.. be more ethical guys.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax made my filing easy.
on January 28, 2026
Posted by: GR1124
from GA
Process was smooth and the software made it easy to file.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax is taxing taxes.
on January 28, 2026
Posted by: Anonymous
from Texas
TurboTax should have a free option. This used to be provided in previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 28, 2026
Posted by: Roger 56
from Texas
It was great experience I will continue to use this service. I have been using turbo tax since 2018
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 28, 2026
Posted by: MistK
from Kansas
Always easy to use and got at walking through the new changes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not free
on January 28, 2026
Posted by: JkAlaskan
from Alaska
Easy to complete but not free that is a complete lie, had to pay 80 dollars in the end
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love TurboTax
on January 28, 2026
Posted by: Easy filling 72
from VA
Using turbo tax makes filling your taxes really simple.
Response from turbotax.intuit.comBy TurboTax Care Team, February 24, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com