Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,275 Reviews)
Rating breakdown 87,275 reviews
5 Stars
64,833
4 Stars
9,598
3 Stars
4,248
2 Stars
2,710
1 Star
5,886
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Okay but more expensive than led to believe
on January 28, 2026
Posted by: taxtherich67
from Tennessee
Pretty quick and easy. They add on fees at the end of the process and don't explain what they are/ what they are for. You think you are only paying $50 to do your taxes and it works out to be over $100. If you're fine with that then its perfect.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Convenient
on January 28, 2026
Posted by: Bobby401984
from Clarksville,TN
They were very Helpful and Convenient. It was Easy for Me to File.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great!
on January 28, 2026
Posted by: PapaGnomeo
from Washington
Been using TurboTax for years, and it is very easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
False advertising and unhelpful
on January 28, 2026
Posted by: LO03
from Kansas
it said it would be free and then made me pay for federal, and each state despite promising to be free. I did not like it and was not impressed. My wife has used it before and it has always worked fine for her but I guess they have changed things. The interface was complicated and hard to follow and the steps were not accurate at all. I had to refill several things multiple times and there was little to no guidance on what was being done wrong. There was no compatibility with my phone when I tried to use it for photos and the features were not at all to a professional standard. Very disappointed.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
done
on January 28, 2026
Posted by: Anonymous
from UT
yea, getting way to expensive for a simple program..
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay, turbo tax
on January 28, 2026
Posted by: Mamaserrano
from co
Sure makes doing taxes easy i love when i can get this done in a jiffy
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is great
on January 28, 2026
Posted by: Uncleblueskillio
from Pennsylvania
Very good for beginners using for first time. Anyone can use it
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on January 28, 2026
Posted by: lady of the woods
from WA
Have been using Turbo Tax for years. Love it using Turbo Tax each year!
Response from turbotax.intuit.comBy TurboTax Care Team, February 25, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com